Support
Help with products, the platform and your account. Full support channels open with the platform at launch.
Help centre
Where to find what you need.
- Product documentation
- Guides for each AlphaSync product. Go to documentation.
- Platform tutorials
- Step-by-step walkthroughs. Go to tutorials.
- Frequently asked questions
- Short answers to common questions. Go to FAQ.
- Technical support
- Help with a specific problem. Go to technical support.
- Account access assistance
- Login and access problems. Go to account access.
- Contact support
- Send us a message. Open the contact form.
Product documentation
Published with each product release.
Platform tutorials
Planned topics.
- Getting started
- Creating an account and connecting a trading account.
- Running your first strategy on demo
- Configuration, limits and monitoring.
- Setting risk limits
- Account, strategy and trade-level controls.
- Reading the activity log
- Understanding why the system acted, or did not.
Meanwhile, see Resources for educational articles.
Frequently asked questions
Is AlphaSync Global a broker?
No. AlphaSync Global develops trading technology and software. We do not hold client funds, execute trades as a counterparty, or operate trading accounts. You trade through a broker of your choice.
When will the platform be available?
Operations are planned to begin in January 2027, subject to corporate establishment, regulatory assessment, legal clearances and operational readiness. Register for early access and we will contact you when each product opens.
Do your products guarantee profits?
No. No trading technology can guarantee profits or prevent losses. Trading Forex and Gold on margin is high risk and you can lose some or all of your capital.
Which platforms will be supported?
Our products are being developed for MetaTrader 4 and MetaTrader 5. Compatibility with specific brokers and account types is verified individually and will be published once confirmed.
Do you work with Exness?
We intend our products to be technically compatible with Exness MetaTrader accounts, subject to verification. AlphaSync Global is not partnered with, endorsed by or authorised by Exness.
Is the AI Mentor a signal service?
No. The AI Mentor provides analysis to support your own decisions. It does not issue buy or sell instructions, and its output can be wrong.
Will AlphaSync be available in my country?
Availability depends on local law and regulation. We will not offer products where doing so would be contrary to those rules. Approved jurisdictions will be published at launch.
How do I log in?
Login opens with the platform at launch. The corporate website does not handle accounts or passwords; you will sign in on the separate AlphaSync platform.
Is my broker password ever entered on this website?
No. This website never asks for broker or trading-account credentials. If any page claiming to be AlphaSync asks for them, do not enter them, and tell us.
Technical support
What to include so we can help quickly.
- The product and version
- Which AlphaSync product you are using.
- Your platform
- MetaTrader 4 or 5, and your broker and account type.
- What happened
- What you expected, what occurred, and when.
- Never your password
- We will never ask for your broker or account password.
Account access assistance
Problems signing in.
Account access is handled by the AlphaSync platform, which is separate from this website. Password resets and security checks will take place there once the platform is open.
The platform is not yet open, so there are no accounts to recover at present.
Still need help?
Send us a message and choose Technical Support as the enquiry type.